Operations Management

Overview

Placeholder module page. Back to Business Administration.

Key Concepts

• Process design and flow
• Capacity, utilization, and bottlenecks
• Quality and continuous improvement
• Inventory and supply chain basics
• Service operations and customer experience

Frameworks & Tools

• Lean / waste identification
• Little’s Law intuition for queues
• Root cause analysis (5 Whys)

Examples / Exercises

Placeholder: process improvement cases and capacity planning.

Checklists

• Map the process and identify bottlenecks
• Define quality measures and feedback loops
• Standardize where it reduces variability

Resources

Placeholder: references and links.